The Environment Agency
The Environment Agency is the leading public body for protecting and improving the environment in England and Wales. The main focus of the agency is to make sure that air, land and water are looked after by everyone in today's society, so that tomorrow's generations inherit a cleaner, healthier world. For more information see www.environment-agency.gov.uk
Goal
The Environment Agency was looking for a centralized solution that empowered them with the ability to collect, administer and analyze feedback without having to rely on a third party provider.
Result
An easy to use tool that provides corporate consistency and that that has contributed to making the Agency’s operations more effective and flexible.
Case study
The Environmental Agency has been an avid QuestBack user for several years. The Agency was originally looking for a solution that could be used throughout their organization and that was more cost effective and easier to use than commissioning bespoke surveys and questionnaires.
QuestBack was chosen for its usability features and the potential for rapid return on investment which it represented.
As Nick Squire, Corporate Communications Manager, comments, “QuestBack has a simple to use interface that allows the user to construct a wide variety of online surveys using predefined corporate templates … it has ultimately saved us time and money and provides corporate consistency and a simple method of visualizing results”.
QuestBack is used on a regular basis for a variety of purposes including weekly course feedback, quarterly internet reviews and annual staff evaluations. Feedback is carefully monitored in order to observe trends developing over time.
“QuestBack is the Environment Agency’s de facto method for gathering and acting on all types of feedback,” says Nick.
Back to Success Stories